REFUND POLICY

Thank you for shopping at FitTrends. We want to ensure your complete satisfaction with our activewear and gym clothing. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free refund policy to make your shopping experience as smooth as possible. Please review the following guidelines for returns and refunds:

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1. Eligibility for Refunds:

   • We accept refund requests within 14 days from the date of delivery.

   • To be eligible for a refund, the item must be unused, unworn, and in the same condition as when you received it.

   • Items must also be in their original packaging, including any tags, labels, or accessories.

   • Some items, such as intimate apparel or items marked as "Final Sale," may not be eligible for a refund. Please check the product description for any specific refund restrictions.

2. Return Process:

   • To initiate a refund, please contact our customer support team at info@fittrends.com.au. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

   • Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.

   • Please ensure that the item(s) are securely packaged to prevent any damage during transit. We recommend using a trackable shipping service for your return shipment.

3. Refund Processing:

   • Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.

   • If the item(s) pass the inspection, we will process your refund within 7 days.

   • Refunds will be issued in the original form of payment used for the purchase, unless otherwise specified by the customer.

   • Please note that the original shipping charges, if applicable, are non-refundable.

4. Exchanges and Store Credit:

   • If you prefer an exchange for a different size or style, please indicate this when contacting our customer support team.

   • If the requested item for exchange is unavailable, we will issue a store credit for the same value as your returned item(s). Store credits can be used for future purchases on our website.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. Provide detailed information and, if possible, attach photos of the damaged or defective area.

   • We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team. We are here to help!